Refund policy

Every Pawlor Studio item is printed just for you after you order. Because of that, we can't accept returns or exchanges for change of mind. But if something goes wrong, we will make it right.

Personalized items: names are printed exactly as entered at checkout. If you notice a typo, email us at hello.pawlorstudio@gmail.com within 12 hours of ordering and we'll fix it for free. After that, your ornament may already be in production and we can't change it.

Damaged, defective or wrong item

If your order arrives damaged, misprinted, defective or is not what you ordered, email us at hello.pawlorstudio@gmail.com within 30 days of delivery. Please include your order number and a photo of the problem. We will send you a free replacement or a full refund, whichever you prefer. You don't need to send the item back.

Lost or late package

If your tracking shows no movement for 10 business days, or your package is marked delivered but you can't find it, contact us and we will help with a replacement or refund.

Cancellations

You can cancel your order within 12 hours of placing it, before it goes into production. After that, the item is already being made and the order can't be cancelled.